Conflict Mode questionnaire results
Duke Women's Basketball Team
October 5, 1999


John Lubans
Duke University
919 493 4979

The questionnaire completed by the Duke Women's Basketball Team players seeks to find out the dominant approaches used by the players in working though conflicts with another person. Do they compete, collaborate, compromise, avoid, and/or accommodate?

There is no "correct" way to deal with conflict, hence none of the answers in the questionnaire are the "right" ones. Often situations dictate our actions. 

The value of a questionnaire like this is that it can help identify imbalances in our approach to conflict resolution. If we use one or two techniques to the exclusion of others, do we do so out by choice or out of an unawareness of other approaches? 

For example, when I recently took the test, I scored a 9 in the avoidance category. That's probably a technique that has become too comfortable for me, even in my advanced years. I think there are more satisfying outcomes possible if I used a different strategy. I am happy with the score I got in collaborating, a nine, since that is my preferred strategy in working through differences.

Team scores.
The total compiled results from the 13 returned questionnaires shows the team's conflict resolution style:

Compromising (sharing) 23% 
Avoiding (withdrawing) 22% 
Accommodating (smoothing) 20% 
Competing (forcing) 18% 
Collaborating (problem-solving) 17% 

If the team wants more collaborating then some re-thinking may be needed. Since avoiding and accommodating are the "go-to" strategies when compromise fails, there is some movement possible in the direction of collaboration. Of course, this means deliberately using avoidance and accommodation less. 

Individual scores. 
The maximum in any category was 12 and the minimum was 0. Here are the high and low individual scores. The numbers in parentheses indicate that there were two people with the same score, two players got a high "11" in the avoidance category and low "3" in accommodating.

Hi Lo
Compromising (sharing) 12 4
Avoiding (withdrawing)  11 (2) 0
Accommodating (smoothing) 9 3 (2)
Competing (forcing) 9 0
Collaborating (problem-solving) 9 1

One player had the low (1) for Collaborating and the high (9) for Accommodating

Another player had the low (0) for Competing and the high (11) for Avoiding.

A third player had the low (4) for Compromising and the high (9) for Competing.

Appendix: totals and individual scores.

N % Ind. Avg. Score
Compromising (sharing) 91 23% 7.0
Avoiding (withdrawing)  86 22% 6.6
Accommodating (smoothing) 79 20% 6.0
Competing (forcing) 68 18% 5.2
Collaborating (problem-solving) 65 17% 5.0